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Server's Corner

Frequently Asked Questions

Below is a list of frequently asked questions. If your question is not answered below please feel free to contact our office and speak to a customer service representative. You may also reach us toll free at (800) 778-1183, Monday- Friday 8:00 a.m. – 6:00 p.m MST.

  • What parts of the country does Roland Process Service & Investigations offer services in?

Roland Process Service & Investigations offers service in every state across the continental United States, Hawaii, and Alaska. With a nationwide network of process servers we are able to offer service of process, skip-tracing, document retrieval, and court filing at one flat affordable rate.

  • How do I become aRoland Process Service & Investigationscontractor?

Roland Process Service & Investigations has a screening process for all prospective contractors to ensure that we are hiring quality process servers who are dedicated to this line of profession. We are currently accepting applications from individuals in every county across the country. Writ Legal offers its process servers more money per document than most process serving companies in the industry so to become a Writ Legal Independent contractor please contact our office or get more information to join our team.

  • Are there any restrictions on when and where a process can be served?

Depending on the state from which the documents originated from or the state of where the documents are going to be served dictates when or where a process can be legally served. For example, in some states such as Florida, New York or Texas you cannot serve a process on someone at their residence on Sundays, nor can you serve them when they are traveling to and from a court of law. Furthermore, some states forbid service of process to occur on holidays. For more information or to avoid any complications throughout your service please see Process Serving Laws compiled by Serve-Now.

  • Can I email or fax my service documents to be served?

Yes, we accept email or fax copies of legal documents to be served but you must confirm with your clerk of court if serving copies are acceptable. If so, you may fax the documents to (720) 306-3498 or you may also email your order to servicerequest@rolandinvestigations.com

  • What is included in the service of process fee?

One flat service rate with no hidden fees!

Four diligent service attempts at different times of the day on different days, including evenings and weekends.

An office staff available for client support as opposed to a answering call back service

The ability to track the status of your service request online 24/7 at the convenience and comfort of your own home or office through a personalized log in information.

Electronic notification of all attempts and when service is completed

Preparation of the required proof/affidavit of service for verification that service has been completed or a detailed return of non-service, affidavit of due-diligence or evasion.

A copy of your proof/affidavit of service or non-service emailed or faxed to your office or the ability to download a copy from our online database through our online web portal.

The handling of your original proof/affidavit of service in the exact manner that you specify.

  • How long does it take Roland Process Service to serve a process?

Same Day Process: Service of process attempted same day or within 24 hours

Rush Process: Service of process attempted in 1-2 days

Standard Process: Service of process attempted in 3-5 days

  • What happens after Roland Process Service serves my documents?

After your documents are served, you will be notified via email. Furthermore, you will be provided with an “Affidavit of Service” which includes all of the pertinent information surrounding the service of process such as date, time, name of person/entity served, and the description of the person served. Each affidavit of service provided by Roland Process Service is designed to meet your state or courts’ requirements. The Affidavit of Service is then notarized (if applicable) and returned to you or your firm.

  • What if the person/entity I need served cannot be found or is evading service?

If perfecting service is unsuccessful for any reason; for example, the service address for the defendant or deponent is vacant, or the subject has moved to another location before service can be perfected, or the person we are seeking to serve may be evading service, then Roland Process Service can offer alternative solutions. Such solutions may include skip tracing, non-video surveillance, or other methods to help move your case forward.

  • How do I get started using Roland Process Service & Investigations services?

Getting started with Roland Process Service & Investigations is easy and fast: You may either request a Quick Quote to receive a specific service rate; or get started to receive a confidential log in and begin sending us new services. For a case consultation or to receive our service request form please feel free to contact us today.

  • Where do I send my documents to be served?

If you are a new client, please register now. If you are a returning client you may submit an order online. You may also fax your order to (720) 306-3498.

If you are sending a hard-copy of your documents, please submit them to our headquarters where they will be dispatched accordingly. Please include our Service Request Form for each service you are sending.

Physical address:

Roland Process Service & Investigations, LLC

1660 S. Albion Street, Suite 204

Denver, CO 80222

Driving Directions

Questions? 1-888-778-1183 or send us an email

*These options should not be misconstrued as comprehensive or intended to provide legal advice. The information provided on this page is for informational purposes only and should only be used as a guide to how past clients’ have chosen to utilize some of the services Roland Process Service & Investigations, LLCprovides. These options may or may not be a solution for you depending on your case and circumstances. If you are handling your case pro-se (without legal counsel), we strongly encourage you to consult your attorney as we do not offer legal advice and we are not attorneys.

By James D Roland 1-25-2017

New Requirements for Coloado Process Servers

The Process Servers Association of Colorado board of directors has filed a Sunrise Application with the Department of Regulatory Agencies asking that they require process servers to pass a fingerprint-based background check and pass a juris prudence examination prior to practicing in Colorado. On October 14, 2016 DORA made its recommendations, see the entire Sunrise Application and recommendations.

By James D Roland 1-25-2017

PSACO Conceal Carry Course

The Process Servers Association of Colorado will be holding a Conceal Carry course at the Serve Now Offices located at 3120 Blake Street Denver, CO 80202 on November 5, 2016 from8 am to 2 pm. The course is for all process servers and private investigators that conduct business in Colorado.

Course Length: 8 Hours-Course of instruction will include approximately 6 hours of classroom instruction (Saturday) and a minimum of 2 hours on the range (Sunday)

Course Requirements-Semi-automatic pistol of at least .380 caliber, minimum of 2 extra magazines, 200 rounds of ammunition, hearing and eye protection, serviceable holster, training mindset.

Course Introduction-This Defensive Handgun course gives you a solid foundation beyond basic gun handling and marksmanship skills. Topics covered include the following: safety, stance, grip, sight alignment and trigger control; holster selection, concealment methods, ammunition selection.Familiarization with their service pistol includes field stripping and maintenance. In addition to this, other topics that are covered include reloads, draw, and introduction to different skill drills including dry fire, malfunction drills and point shooting.

Range Drills-Range drills include Close-Contact, Palm-Strike Step-Back, response to threats right, left, and rear, supported kneeling, moving and shooting, using cover and concealment, shooting at distances up to 25 yards.

If your interested Register Here

Driving Directions

By James D Roland 1-25-2017

PSACO Process Server Certification Course

PSACO Process Server Certification Course

I recently Attended the Process Servers Association of Colorado's - Process Servers Certification course and was ver pleased with the information that I obtained from this 2 day course. I myself have been serving since 1994 so I have a ton of civil Laws in Memory. This course refreshed my memory and gave me more accurate up-to-date information on many of the laws that changes in the last 20 years.

Even though you do not need to be certified in Colorado to be a Process Server I feel that the course will help all process servers in effectuating service more effient anf timely. If you would like more information on the Certification Course please go to the PSACO website and sign up for the next course.

The curriculum is fabulous!!!!

Jan 2017 - Roland Investigations Blog

By James D Roland, CPS 1-25-2017

Project Documentation

What is “Project Documentation”?

“Project Documentation” is a program to document service attempts at location(s), where service is blocked or denied at an individual’s workplace or residence, or a company’s place of business.

The data collected, will assist PSACO’s presentation to the Colorado Legislature in 2015. Data collected we be held in the strictest confidence and not distributed to the public.

Background

PSACO will address the Colorado Legislature in 2015 in an attempt to gain access or assistance to effect service of process in gated and/or secure communities and non-government businesses. We believe denial to these properties for the purpose of effecting service of process, is denying individuals and companies the constitutional right to due process. We will request the same level of access afforded to those delivering UPS and FedEx packages, the US Mail and pizza. Our goals is, access or assistance in effecting service of process, or the ability to serve those with authority to deny access or assistance, by refusal on the first attempt, without the necessity of obtaining a court order. Those with authority to deny access or assistance include but are not limited to, security guards, property managers, business managers, supervisors and legal department personnel. Access to facilities on federal property, or facilities housing sensitive government information, will be excluded.

PSACO requests your assistance in gathering data. Should you or a process server contracted by you, be denied access or assistance to effect service of process in a gated or secure community, an individual’s workplace, non-governmental business, or at a business who refuses to accept service documents at their place of business, please complete the Project Documentation form and mail, email or fax, a copy of the completed form, along with a copy of the case caption you are attempting to serve to:

PSACO
c/o Cindy Johnson, PSACO, Vice President
8547 E. Arapahoe Road, J-593, Greenwood Village, CO 80112

Email: cmjandco@q.com

Fax: 877-331-8511

Project Documentation Form

Examples of a blocked service attempt

  • Service at a gated community, secured with security personnel
  • Gated or secure townhouse, condo or apartment complex
  • Denied assistance at individuals workplace
  • Business refuses to accept service for individual
  • Business refuses to accept for themselves and refers you to a Registered Agent

By James D Roland 1-25-2017

Service, Process, and Electronic Filing Rules Amended by Colorado Supreme Court

On July 2, 2012, the Colorado Supreme Court released numerous updates to the Colorado Rules of Civil Procedure and the Colorado Rules of County Court Civil Procedure dealing with process, service of process, and the filing of pleadings. Amendments were made to the following rules:

  • CRCP Rule 4 – “Process”
  • CRCP Rule 5 – “Service and Filing of Pleadings and Other Papers”
  • CRCP Rule 121, Section 1-26 – “Electronic Filing and Serving System”
  • CRCCCP Rule 304 – “Service of Process”
  • CRCCCP Rule 305.5 – “Electronic Filing and Serving”

These amendments were adopted on June 21 and are effective immediately.

Click hereto review the red line changes to these civil procedure rules, outlined as Rule Change 2012 (10)

I would like to thankSteve GlennPresident of the Process Servers Association of Colorado (www.psaco.org) for being the Communicator that he is which opened doors to meet with the member of the Colorado Supreme Court which in essence allowed the above changes to happen.

By James D Roland 1-25-2017

How Do I Become A Process Server

How Do I Become A Process Server?

Ready for a career change? Becoming a process server is a rewarding career if you're honest, hardworking, and reliable. So where do you begin?

First, you need to understand what a legal process server does. A process server is hired by attorneys and legal support teams from across the country, that need legal documents served to individuals. It is then the responsibility of the process server, to properly serve the documents while abiding by the originating states laws governing the service of process.

Second, you need to understand the laws. Some states require you to be licensed, some states do not. Check out theProcess Server Lawsfor your state.

Third, you should get experience with a reputable process serving firm in your area. Very few careers will present you with so many unique situations that you must deal with as being a process server. Experience is by far the best teacher.

You can find Process Server Training material atProcess Server Instituteand atPIMall. You can also find valuable information in process server books.

Jan 2017 - Roland Investigations Blog

By N.P.S.A. 1-25-2017

Son Servers 98 Year Old Mother with Eviction Notice on Her Birthday

Mary Kantorowski didn’t get a birthday gift from her son on her 98th birthday; she got an eviction notice.

The great grandmother has lived in her Fairfield, Conn. home since 1953, raising two sons there with her late husband.

Now, she’s fighting her eldest son, whom she hasn’t seen in months, as he tries to force her out and sell the house.“I didn’t think he would do it,” Mary Kantorowski toldWTNH-TV.

According to the Connecticut Post, she and her husband signed the house over to their son in the 1990s under the condition that Mary would live there until her death. She still pays all her bills with her Social Security money, WTNH reported, but that didn’t stop Peter Kantorowski, 71, from serving his mother with papers in December.

He told the Post the move is meant to be for his mother’s own good.

“She would be better off living with people her own age,” Peter Kantorowski, a retired taxidermist, said.

Peter Kantorowski told WTNH his mother has fallen a few times and worries about her safety and security, though he admitted he hasn’t actually been to see her in eight months.

According to the Post, a judge went and visited Mary in her house, and following an examination by a geriatric specialist, ruled her competent to handle her own affairs and assigned attorney Richard Bortolot as a voluntary conservator. Within weeks of serving his mother with the eviction notice, Peter Kantorowski attempted to put the house up for sale — a move that was stopped in court proceedings.

“I’ve been practicing a long time, and I’ve seen a lot of nasty things and this is, you know, he’s really made the top ten list,” Bortolot told WTNH.

Mary Kantorowski‘s other son Jack told the station he’s appalled by what his older brother is doing. He said he and his fiance visit his mother twice a week.

“I just don’t understand him at all, what’s happening with him, there are no other words to call him, he’s just a scumbag,” he told WTNH.Peter Kantorowski admitted he hasn’t found a nursing home to put his mother in yet, but insisted to the station he wasn’t “throwing her on the street.

“My family’s all here, my family’s all here,” Mary Kantorowski told WTNH.

“Well I’m all settled here, so you know I’ve got my friends.

”The case will go to court March 2.

By Madeleine Morganstern 1-25-2017

Process Server Shot by Prescott Man After Serving Papers

Process Server Shot by Prescott Man After Serving Papers

Jan 2017 - Roland Investigations Blog

Prescott police arrested a man Saturday on charges including attempted second-degree murder after a process server who posted papers at the man's home told police the man shot him in the back as he walked back to his vehicle.

An officer booked Larry Stewart, 57, of Prescott into the Yavapai County Jail on charges of attempted second-degree murder, aggravated assault and three counts of firing a weapon in city limits.

Bob Palmer of Palmer Investigations said on Saturday his employee was serving Stewart with a civil summons and complaint. "He wouldn't come out of the house. When you'd walk up to the house he'd close the drapes and wouldn't answer the door," Palmer said. "We tried to serve him four times before."

Since Stewart had previously refused to open the door, the court had granted an alternate means of service to post the papers on the front gate and mail them, Palmer said.

The server told police and Palmer that he taped the paperwork to the locked front gate and was walking back to his vehicle when Stewart stepped out of his home and shot him with a handgun, Palmer said. The server made it back to his vehicle and called 911.


The victim was shot once in the lower right side of his abdomen and was taken to Yavapai Regional Medical Center for treatment for non-life-threatening injuries, said Lt. Andy Reinhardt,Prescott Police Departmentspokesman.

"After we responded to the scene, officers called Stewart, and he came out of his residence within 10 minutes and was arrested," Reinhardt said. "Stewart refused to talk to officers after his arrest."

Reinhardt said SWAT was not called out for the incident.

Palmer said a police detective came by his office Monday morning to get a copy of the paperwork that had been taped to the gate, because it was found ripped up at the scene.

By Lisa Irish - The Daily Courier 1-25-2017

September 11th, 2001 In Honor of the Victims and the Heroes

September 11th, 2001 In Honor of the Victims and the Heroes

Jan 2017 - Roland Investigations Blog

For the 2,973 people who perished September 11, 2001 after hijacked planes crashedin New York City in Arlington, Virginia and in Pennsylvania. The victims were mothers, fathers, sisters and brothers of many faiths and races who came from more than 80 nations.All who were killed died working and living the American dream.

Jan 2017 - Roland Investigations Blog

At the World Trade Center

An earlier terrorist bombing of the towers killed six people on February 26, 1993, but left the twin towers standing.

The great majority of the over 40,000 people working at the World Trade Center complex at the time of the attack were evacuated safely, including 18 who escaped from above the impactzone in the second tower. BySeptember 20,2001, 6,291 people, including rescue and recovery workers, had been treated for injuries; only five persons were found alive in the rubble (David Lim, Will Jimeno and John MacLaughlin of the Port Authority Police, Armando Reno of the FDNY, and Port Authority Clerk Genelle Guzman). BySeptember 7,2002, there were 2,792 confirmed fatalities and 1,058 bodies identified. This total includes the 127 people on the two aircraft (not including the 10 hijackers). The dead included 343 fire fighters of the FDNY including Chaplain Father Mike Judge; and FDNY Chief Peter Ganci; 23 officers of the NYPD; 11 Emergency Service medics (EMS); 1 FBI Agent and 1 Agent of the U.S. Secret Service; 37 Port Authority of New York and New Jersey police officers including Port Authority Superintendent of Police and Director of Public Safety Fred Morrone and Port Authority canine officer "Sirius." Bill Biggart, a photojournalist, also perished in the collapse of the towers. He was the only journalist killed.

American Airlines flight 11

Jan 2017 - Roland Investigations Blog

A Boeing 767 on a morning Boston to Los Angeles flight (north towerof World Trade Center). The plane was hijacked soon after take-off at 8:02 EDT, and was crashed into the north side of the northern tower of the World Trade Center at 8:46 AM EDT, approximately between floors 96 and 103. 92 people: 81 passengers (including 5 hijackers, 9 flight attendants, 2 pilots, and also including David Angell, creator and executive producer of the television. show "Frasier" were killed.

United Airlines flight 175

Jan 2017 - Roland Investigations Blog

A Boeing 767 on a morning Boston to Los Angeles route. On September 11, 2001, the plane was hijacked and on or about 9:03 AM EDT crashed into the south side of the southern tower of the World Trade Center, approximately between floors 87 and 93, exploding on impact. The plane was carrying 56 passengers and 9 crew members. There were no survivors.

At the Pentagon

Jan 2017 - Roland Investigations Blog

The Pentagon reported 125 staffers killed or missing, including the highest ranking officer to die, Lt. General Timothy Maude and Max Bielke, who the last official U.S. combat soldier to leave Vietnam. With 118 remains recovered and identified, as of Sep 2002. One person died later as a result of wounds sustained.

American Airlines Flight 77

Jan 2017 - Roland Investigations Blog

64 passengers and Crew died. Among the victims was Barbara K. Olson, a conservative author, lawyer and wife of U.S. Solicitor General, Theodore Olson, as well as two Washington, D.C. "National Geographic Magazine" staff members, three teachers and three children who were traveling to California on a National Geographic Society sponsored trip.

In Pennsylvania

United Airlines flight 93

Jan 2017 - Roland Investigations Blog

United Airlines flight 93 was a Boeing 757 on a morning Newark-to-San Francisco route. On 11 Sep 2001 the plane was hijacked by a four man hijacking team. Evidence suggests that the hijacking was apparently thwarted by the efforts of the plane's passengers and flight attendants. The plane crashed southeast of Pittsburgh in Somerset County, Pennsylvania. The plan was carrying 37 passengers and 7 crew members. There were no survivors. Todd Beamer, a passenger, tried to place a credit card call but was routed to a customer service representative instead, who passed him on to supervisor Lisa Jefferson. She called the FBI. Beamer reported that one passenger was dead. He asked if together they could pray the Lord's prayer, which they did. Later, he told the operator that some of the plane's passengers were planning "to jump" the hijackers. The last words Ms. Jefferson heard from the plane were "Are you ready guys? Let's roll." The plane crashed into a field near Shanksville, Pennsylvania at 10:03 AM, killing all aboard. It is believed that this aircraft was intended to be crashed into the United States Capitol building in Washington, DC, Congress was in session at the time.

By James D Roland 1-25-2017